LEGAL REFERENCE

Your privacy is the foundation we built on

We protect your account, payment details and personal data with industry-standard encryption. Every time you deposit via QRIS, DANA, OVO or GoPay, your information stays encrypted and separate...

End-to-end encryptionSeparate payment vaultIndonesia-compliant storageAnnual security auditsData minimisation standard
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macauindo Your privacy is the foundation we built on

Privacy policy scope and jurisdiction

macauindo operates in supported regions where local law permits. This policy covers how we collect, store and use your data when you open an account, deposit, play slots or live tables, and place sportsbook stakes. We comply with Indonesia's data protection principles and partner payment regulations. Your personal information—name, phone, email, identity documents—is stored on secure servers located in Southeast Asia. We

do not sell or share your data with third parties except where required by payment processors (QRIS, DANA, OVO, GoPay) or law enforcement in your region.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy questions? Reach us directly

Team online

Privacy Email

Send data access requests, deletion queries or breach reports to [email protected]. We respond within 5 working days.

Live Chat Support

Our support team can walk you through what data we hold on your account and how to request corrections or export.

Legal Submissions

Data subject access requests (DSAR) and formal complaints go to our Compliance Officer via [email protected] with your full name and account ID.

TRUST MARKERS

Privacy review by independent auditors

Annual Security Audit

Third-party pentest firm evaluates our encryption, access logs and payment vault quarterly. Results shared with partners.

PDPA Compliance Review

Legal counsel confirms our data handling meets Indonesia data protection standards and local payment processor requirements.

Encryption Certificate

All data in transit and at rest uses TLS 1.3 and AES-256. Certificates renewed annually and validated by public trust...

Incident Response Plan

Documented breach protocol with 24-hour notification window for affected users. Test run twice yearly with our security provider.

Data Retention Schedule

Account deletion removes personal data within 30 days. Payment records kept for 7 years per Indonesia tax and banking law.

Partner Vetting Process

Every payment partner (QRIS processor, live dealer provider, sportsbook vendor) passes security questionnaire before integration.

How our privacy promise compares

Data Storage
Southeast Asia–based servers, not offshore. Your data never leaves Indonesia region unless required by law or QRIS processor.
Payment Vault
QRIS, DANA, OVO, GoPay tokens stored separately from account profile. Payment system never accesses your login credentials.
Deletion Rights
Request permanent account closure and we purge personal data within 30 days. Game history kept for dispute resolution only.
Third-Party Sharing
Your email and phone only shared with payment processors when you deposit. Never sold to marketing lists or affiliate networks.
Breach Notification
You're notified within 24 hours if unauthorized access affects your account. We also notify your payment provider and regulators.
Cookie Transparency
Non-essential cookies require explicit consent. Analytics cookies anonymized; tracking cookies disabled by default on sign-up.
Access & Portability
Download a copy of your account data—profile, deposit history, game logs—in CSV format within 7 days of request.
PLATFORM SNAPSHOT

Privacy features woven into your account

01
Two-Factor Authentication Enable 2FA via email or SMS after sign-up. Prevents unauthorized logins even if password is compromised.
02
Session Timeout Automatic logout after 30 minutes of inactivity protects your account on shared or public devices.
03
Payment Method Manager View, edit or remove your QRIS, DANA, OVO, GoPay tokens without leaving your settings page. Full history visible.
04
Login Activity Log See every login, IP address and device. Flag suspicious activity and revoke active sessions instantly from your account.
05
Encrypted Messaging Support chat and verification emails use end-to-end encryption. No stored message backups accessible to staff.
06
Data Export Tool One-click download of all account data—profile, deposits, game logs, withdrawals—in industry-standard format annually.

Privacy & data questions answered

Personal data (name, email, phone, ID) is deleted within 30 days of account closure. Game logs and deposit records kept 7 years for dispute resolution and tax compliance under Indonesian banking law.

No. Payment tokens are tokenized and stored in a separate vault. Live dealer providers, sportsbook vendors and slot providers see only your account ID, never your card or e-wallet details.

Yes. Email [email protected] with your full name and account ID. We send a CSV export of profile, deposits, game history and login logs within 7 days at no cost.

You're notified within 24 hours via email and SMS. We disclose the scope of breach, steps taken to contain it, and offer complimentary identity monitoring if personal data like ID number is exposed.

Never. Your contact details are shared only with payment processors (QRIS, DANA, OVO, GoPay) when you deposit, and with law enforcement if legally required in your supported region.

All passwords hashed with bcrypt; two-factor authentication available via SMS or email. We never store plain-text passwords and encrypt all login attempts end-to-end over HTTPS.

Yes. Non-essential cookies are off by default. Accept or reject analytics tracking from your account privacy settings without affecting core platform features.